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Welcoming Streets.

Caring for community, together.

The Downtown Kingston BIA, in partnership with Addiction and Mental Health Services Kingston, Frontenac, Lennox & Addington (AMHS-KFLA), is pleased to introduce a new street outreach initiative in Kingston’s downtown core. This collaborative pilot project, supported by the City of Kingston, called Welcoming Streets, aims to create a compassionate, inclusive, and supportive environment for everyone in the downtown community. 

The Welcoming Streets initiative serves two significant purposes: assisting individuals to access needed supports and services, while collaborating with local service providers, community organization, as well as property and business owners, to cultivate a  safe, welcoming, and supportive community that considers the complex needs of all those involved.

The Welcoming Streets initiative is supported by two dedicated professionals from the mental health and addiction sector, one from the Downtown Kingston BIA and one from AMHS-KFLA.  The Welcoming Streets team members will collaborate regularly to address community outreach needs, drawing upon their combined experience, expertise, and mutual commitment to community well-being. 

The aim of the program is to engage with individuals who may be experiencing homelessness, addiction, or mental health difficulties in a respectful manner, and assist them in accessing the resources and support they may need.

The Welcoming Streets Program is being funded in part by the Ontario Homelessness Prevention Program. Watch for more information in the Member Bulletin over the coming weeks or contact Downtown Kingston BIA at 613.542.8677 or by email at

Who to call

When a situation occurs at your workplace that is beyond your control or ability to address, seek assistance using the resources in the link to the Who To Call poster below.

Welcoming Streets is available Monday to Friday 8:30 am - 6 pm Saturday from 10 am - 6 pm
You can reach us by phone or email at:

613-542-8677 or

Welcoming Streets Stewards


Hayley Shadforth 

Case Manager, Street Outreach Downtown

Addiction & Mental Health Services (AMHS-KFLA) 

Hayley started with Addiction and Mental Health Services - KFLA as a placement student in 2021 and has since been hired as a full-time case manager for the Street Outreach team. Hayley holds an Honours Bachelor of Behavioural Psychology and has years of experience providing support to individuals who live with severe mental illness, addiction, and other complex needs.

Jason Wilde

Jason Wilde

 Welcoming Streets Steward,
Downtown Kingston BIA
Jason comes from a background in Addiction and Mental Health that spans over 20 years. He has worked for Correctional Service Canada, as well as private and public mental health facilities.  Jason has worked as a Crisis Negotiator that is a testament to his adeptness in diffusing high-pressure situations through effective communication and empathy.

Local Resources

Addiction/Mental Health

AMHS-KFLA - Addiction and Mental Health Services

552 Princess St, Kingston, ON K7L 1C7

Hours: Open ⋅ Closes 4 p.m.

(613) 544-1356


AMHS-KFLA - Crisis Services

552 Princess St, Kingston, ON K7L 1C7

Hours: Open ⋅24/7

(613) 544-4229 or 1-866-616-6005


Drop-In Services:

St. Mary's Drop-In Centre

260 Brock Street

Hours: Mon-Fri 1:00pm - 3:45pm

613-546-5521 ext. 3


Salvation Army Drop-In

342 Patrick Street, K7K 6R6

Hours: Mon-Fri 9am-4pm, Closed from 12:00pm-1:00pm



One Roof Youth Drop-In

620 Princess Street K7L 1E3

Mon-Fri 8:30am-4:30pm



Kingston Home Base Housing

540 Montreal Street

Kingston, ON K7K 3J2


Street Outreach Services ext. 130


In From the Cold

540 Montreal Street

Kingston, ON K7K 3J2

613-542-6672 ext. 2


Concession St. Centre

218 Concession Street

Kingston, ON K7K 2B5

613-542-6672 ext. 310


Adelaide St. Centre

38 Cowdy Street

Kingston, ON K7K 3V7



Integrated Care Hub

661 Montreal St

Kingston, ON K7K 3J2



Kingston Youth Shelter

365 Nelson Street

Kingston, ON K7K 4M9



Lily's Place

333 Kingscourt Ave

Kingston, ON K7K 4R4

613-542-6672 ext. 3

Additional Resources:

We believe in fostering a vibrant and supportive community for all. In our continuous effort to provide comprehensive assistance, we are thrilled to present our Extra Social Services Resource List!

Welcoming Streets is partially funded by the Provincial Homelessness Prevention Program. The program operates through a collaborative partnership between three organizations: The City of Kingston, Downtown Kingston Business Improvement Area (BIA), and Lennox and Addington Mental Health and Addiction Services (AMHS-KFLA)